For Fourth Consecutive Year, CarePlus Health Plans Attains Medicare’s Highest 5 out of 5-Star Rating for 2022

It is the fifth time the company’s Medicare Advantage HMO plan in Florida earns the maximum probable score, recognizing its high quality healthcare and customer company encounter for users

MIAMI, October 08, 2021–(Business WIRE)–It is the fifth time and fourth consecutive calendar year that CarePlus Wellness Designs, Inc.’s Medicare Edge HMO approach in Florida has reached the highest doable good quality rating, 5 out of 5 stars, from the Facilities for Medicare & Medicaid Services (CMS). CarePlus is a subsidiary of Humana Inc. (NYSE: HUM).

The 5-star score recognizes the ongoing emphasis the business has placed on making the best possible top quality healthcare and customer support encounter for its customers. Centered on her good working experience, CarePlus member Maria Sanchez would price CarePlus even larger than 5 stars.

“Why I like CarePlus in the 1st location – the health care solutions are terrific,” stated Sanchez. “And I genuinely like the way they address you when you phone shopper assistance. CarePlus is exceptional with consumer service. And I like it. My plan is not five stars it is ten or fifteen stars.”

This target on high quality has also led to CarePlus doubling the range of users it serves throughout Florida about the last six many years. Currently, the firm serves close to 200,000 members throughout Florida.

“We’re unbelievably proud of our workers and grateful to the Medicare beneficiaries we are privileged to provide,” stated Bruno Piquin, CarePlus President. “Obtaining the greatest excellent score four a long time in a row, and 5 moments over-all, is a genuine testament to our company’s dependable focus on our associates, which has remained steadfast in the course of the pandemic. This accomplishment also would not have been doable devoid of the excellent team of price-dependent doctors, pharmacists and medical personnel who are committed to acquiring the very best probable health and fitness results for our associates.”

In a continual hard work to make improvements to overall member knowledge, CarePlus collaborates with its benefit-based mostly companions on member shows developed to persuade proactive communications about wellbeing treatment. The target of these “Affected individual Experience Circle” shows is to shut the circle between well being system, client and medical professional to achieve measurable final results for CarePlus members.

In addition to working closely with medical professionals to ensure users accomplished vital preventive screenings and been given regime treatment, both pretty much or in individual, throughout the pandemic, Piquin explained the company issued at-dwelling assessments for CarePlus customers in will need of colorectal cancer screening and diabetic ailment administration.

About Medicare Benefit

Medicare Advantage’s exceptional general public-personal structure generates an environment of competition that spurs innovation that can assistance travel down charges and target care on a person’s full well being.

Medicare Gain ideas are concentrated on coordinating care for people with a number of continual situations, aiding lead to cost-powerful interventions to tackle the exclusive health and fitness needs of growing old or disabled Us residents. These are a few explanations why much more than 40 percent of all Medicare beneficiaries select to be protected by Medicare Gain plans.

About Medicare Benefit Enrollment

The Medicare Advantage and Prescription Drug Program Once-a-year Election Time period (AEP) begins Oct. 15 and continues by way of Dec. 7, 2021. During this enrollment time period, people suitable for Medicare can choose Medicare Advantage and Prescription Drug Ideas for the upcoming calendar year – with coverage that usually takes influence on Jan. 1, 2022.

People eligible for Medicare might make a just one-time election to enroll in a system offered by an MA business with a Star Score of 5 Stars through the year in which that plan has the 5-star total general performance ranking, furnished the enrollee meets the other prerequisites to enroll in that plan. This 5-star exclusive election is out there December 8 as a result of November 30 of the subsequent year.

For a lot more details about enrolling in CarePlus wellness ideas, Florida people can stop by or discuss with a licensed revenue agent by calling 1-855-450-1352 (TTY: 711).

About CMS Star Scores

The CMS score system actions the excellence of Medicare strategies nationally each yr. A plan may well get a rating between one and 5 stars, with 5 stars symbolizing the best score. CMS utilizes information from member-gratification surveys, health programs, and wellbeing treatment vendors to assign in general Star Scores to programs. The ranking program takes advantage of much more than 40 different top quality measures throughout nine groups, which includes:

  • Remaining Nutritious: Screenings, Exams and Vaccines

  • Managing Persistent (Long Term) Situations

  • Member Experience with Health and fitness Strategy

  • Member Complaints and Alterations in the Well being Plan’s Efficiency

  • Health Plan Buyer Support

  • Drug Approach Customer Service

  • Member Complaints and Improvements in the Drug Plan’s Efficiency

  • Member Encounter with Drug Prepare

  • Drug Basic safety and Accuracy of Drug Pricing

Supplemental facts about the CMS Star Scores can be located at:

About CarePlus Health and fitness Programs

CarePlus Health Ideas, Inc. is devoted to improving upon the lives of Medicare beneficiaries in Florida. We present cost-effective, trustworthy healthcare and prescription drug protection that aids our users preserve and improve their overall health so they can love happy, energetic, and independent lives.

CarePlus provides Medicare Benefit options with in depth benefits designed to satisfy a range of
requires. We companion with and guidance our medical professionals, pharmacists, dentists, and other healthcare suppliers who we have faith in to consider excellent treatment of our community. By means of our partnership with the Accessibility Florida Division of Young children and People, CarePlus Health Programs, Inc.’s Social Expert services office helps members to apply for public support via a selection of state and federal systems. This assistance and advice is entirely voluntary and available at no further expense.

CarePlus has supported Florida inhabitants with their Medicare alternatives for more than 20 several years. Based in Florida, with company offices in Miami and Tampa, we provide roughly 200,000* customers across South Florida, West Florida, Central Florida and the Atlantic Coast.

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Each individual 12 months, Medicare evaluates plans based on a 5-star score process.

*In accordance to the Facilities for Medicare & Medicaid Providers (CMS) Medicare Benefit (MA) Membership Reviews, September 2021.

CarePlus is an HMO plan with a Medicare deal. Enrollment in CarePlus depends on agreement renewal.


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Nancy A. Hanewinckel
Humana Corporate Communications
[email protected]